Refund policy

30-Day Returns

We accept eligible return requests within 30 days of delivery. To start a return, contact support@brintavo.co before sending any item back. Returns sent without prior authorization may not be accepted.

To be eligible for a return, the product must be unused, undamaged, and in its original packaging with all parts, accessories, and documentation included. Please keep the packaging until you have inspected the complete order.

Return Shipping

If the return is caused by a product defect, shipping damage, an incorrect item, or another error by Brintavo, Brintavo will cover the reasonable authorized return-shipping cost.

For returns due to preference, size selection, change of mind, or another reason not caused by Brintavo, the customer is responsible for return-shipping costs. Because bed frames and related accessories are large items, return shipping can be significant. We will confirm the return instructions and applicable destination after approving the request.

Damaged, Defective, or Incorrect Items

Please inspect all packages after delivery and contact us promptly if an item is damaged, defective, incomplete, or incorrect. Include your order number, a description of the issue, and clear photos of the product, packaging, shipping labels, and affected parts so we can evaluate the request and arrange an appropriate solution.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Original shipping charges are not refundable for customer-remorse returns. Your bank or card provider may require additional time to post the refund.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after fulfillment has started. If the order has already shipped, the return rules above will apply.

One-Year Limited Product Warranty

Brintavo warrants to the original purchaser that Brintavo bed frames and headboards will be free from defects in materials and workmanship under normal household use for one year from the delivery date.

This limited warranty does not cover normal wear and tear, cosmetic changes, misuse, abuse, improper assembly, failure to follow product instructions, unauthorized modification or repair, commercial use, relocation damage, environmental damage, or damage caused by a mattress, foundation, floor, wall, pet, accident, or third party.

To request warranty service, contact support@brintavo.co with proof of purchase, a description of the issue, and supporting photos or video. Depending on the circumstances, Brintavo may provide troubleshooting, a replacement part, repair, replacement, or another appropriate remedy. This limited warranty is in addition to rights that cannot be excluded under applicable law.

Contact

Brintavo is a brand operated by BRIWAYS (HONG KONG) LIMITED. For return, refund, or warranty questions, email support@brintavo.co.