Shipping policy

Effective date: August 26, 2026

Service Area

Brintavo is initially shipping orders within the United States. Available delivery destinations are confirmed at checkout. Some remote areas, U.S. territories, PO boxes, and other restricted addresses may not be eligible for delivery of oversized products.

Delivery Estimate

Most in-stock U.S. orders are estimated to arrive within 3–5 business days after order confirmation. Business days exclude weekends and public holidays. The estimate shown at checkout or in your order confirmation is not a guaranteed delivery date.

Fulfillment and Carriers

Orders may be fulfilled through Amazon Multi-Channel Fulfillment or another authorized Brintavo logistics provider and delivered by the carrier assigned to the shipment. Packaging or tracking notices may reference Amazon or another carrier even though your purchase was made from Brintavo.

Shipping Charges

Any shipping charge will be displayed before you complete checkout. Promotional or free shipping offers apply only when shown at checkout and may be subject to destination, product, or order-value restrictions.

Multiple Packages

A bed frame ships as one item, and a Headboard ships as one separate item. When ordered together, they may leave different fulfillment centers and arrive at different times. Separate shipments receive separate tracking numbers. Please check every tracking number before reporting a missing item or part.

Tracking

When tracking information becomes available, it will be sent to the email address used for the order and may also appear on the Shopify order-status page. Tracking can take time to update after a label is created.

Address Accuracy and Changes

Please provide a complete and accurate delivery address, including apartment, unit, access, and contact details. Contact support@brintavo.co immediately if an address needs to be corrected. We cannot guarantee an address change after fulfillment begins. Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility to the extent permitted by law.

Delivery Delays

Carrier operations, severe weather, holidays, high order volume, address issues, inventory discrepancies, and events outside our reasonable control may delay delivery. If a material delay occurs, we will provide available information and work with the fulfillment provider or carrier to help resolve it.

Missing or Damaged Shipments

Inspect all cartons when they arrive. If a shipment is marked delivered but cannot be located, check the delivery location, household members, neighbors, building staff, and carrier tracking first, then contact us promptly.

If a carton or product arrives damaged, keep the product and all packaging and contact us promptly with your order number and clear photos of the cartons, shipping labels, damage, and affected parts. Do not discard packaging until the claim is reviewed.

Contact

For shipping questions, email support@brintavo.co.